FAQ

Answers to common AutoCropper questions. What it does, file types, the free plan's limits, privacy, plans and cancelling, exports, detection, phones, and how it compares to Photoshop and scanner software.

Updated . 10 min read

Short answers to the questions people ask most, each with a link to the page that covers it in full. If your question is not here, the Submit Feedback button in the crop page's toolbar, or the About page, reaches the developer.

General questions#

What is AutoCropper?#

AutoCropper is a browser app that splits a scan holding several photos, cards or documents into separate image files. You scan a whole scanner bed at once, upload the scans, check the crop boxes AutoCropper draws around each photo, and export every photo as its own full-resolution file in one zip.

Scanner software often promises the same thing, but usually needs a preview scan and then a separate scan per photo, which is no faster than scanning them one by one. With AutoCropper you make one quick scan per page and let it do the splitting.

Do I need to download or install anything?#

No. AutoCropper runs in a modern web browser, such as Chrome, Edge, Safari or Firefox, on a computer, phone or tablet. There is nothing to install and no plug-in.

How do I use AutoCropper?#

Go to the crop page, click Select Files to Upload or drag your scans onto the card, check the blue boxes, fix any that need it, and press Export. The user interface guide walks through every control, and the demo lets you try it on sample scans first. Chrome or Edge on a computer handles the largest exports best.

Do I need an account?#

No. You can upload, crop and export on the free plan without signing up. An account is needed for a paid plan.

What gets sent to AutoCropper's servers?#

Your full-resolution files never leave your browser: converting, cropping and exporting all happen on your computer, and your exported photos are cut from your original files. To find the photos, AutoCropper sends a small copy of each scan, at most 750 pixels on its longest side and with its metadata removed, to its detection service. The privacy policy has the details, and uploading scans explains what leaves your computer.

How are the individual photos detected?#

New visitors get V7, AutoCropper's most accurate method, which combines a detector trained on real scanned pages with classic shape finding and then tightens each box onto the photo's edge. Older methods are still available for particular kinds of scan. See detection methods.

Why are my photos not being detected?#

First check that V7 is selected under Advanced options on the upload page; it handles scrapbook pages and busy backgrounds best. Leaving a little space between photos on the scanner bed helps every method. For a photo that is still missed, draw its crop by dragging on an empty part of the scan, or use the 4-Point tool to click its corners; see adjusting crops. If a scan keeps failing, send it through Submit Feedback: hard scans are what improve detection. There are more tips on scanning photos for AutoCropper.

What are the blue rectangles?#

Each blue rectangle is one crop: an area that will be exported as its own image file. AutoCropper draws one around every photo or card it finds so you can check them before you export, and you can move, resize, rotate, delete or add them. See a crop box and adjusting crops.

How do I upload my scans?#

On the crop page, click Select Files to Upload or drag your files onto the card. You can pick one scan or many at once. The free plan takes up to 3 files per upload; paid plans have no limit. See uploading scans.

How do I crop the individual pictures on my scan?#

Upload the scan. Within a few seconds every photo on it is outlined with a blue box. Adjust any box that needs it, draw a missing one by dragging on an empty part of the scan, delete any extra ones, then press Export to download the photos as separate files in a zip. See exporting crops.

Plans and billing#

What plans does AutoCropper have?#

  • Free: 5 images in any 24 hours, up to 3 files per upload, and PDFs up to 5 pages, with every feature and full-quality export. No account or credit card needed.
  • Pro Personal: unlimited images, unlimited batch size and PDF length, licensed for personal and family projects.
  • Pro Commercial: everything in Pro Personal plus a commercial-use licence for client work, resale and business use.

Both paid plans bill monthly or yearly through Stripe, and you can cancel anytime. See the pricing page for current prices.

Is there a free trial?#

There is no time-limited trial; there is a free plan instead. It allows 5 images in any 24 hours, where every page of a PDF counts as one image, up to 3 files per upload and PDFs up to 5 pages, with every feature. Detection and export work the same on every plan.

Is AutoCropper completely free?#

It is free for up to 5 images in any 24 hours, with every feature included: automatic detection, every detection method, batch export, EXIF preservation for JPEG exports and full-quality output. Pro Personal and Pro Commercial remove the daily, batch and PDF page limits. See the pricing page.

What is the difference between Pro Personal and Pro Commercial?#

They unlock the same app: unlimited images, batch size and PDF length. Pro Commercial adds a licence for business use, for example e-commerce, trading card sellers and archival services. Pro Personal is licensed for personal and family projects.

How do I manage my subscription or cancel?#

Sign in, open your account page and press Manage Subscription. It opens Stripe's billing portal, where you can see your invoices, update your card or cancel. A cancellation takes effect at the end of the period you have paid for, and you keep Pro access until then.

Can I get a refund?#

Yes. If you are not happy for any reason, email tucker@autocropper.io within 14 days of any charge, including a renewal you forgot to cancel, and that charge is refunded in full to your original payment method. Refunds go through Stripe and usually show up within 5 to 10 business days. After 14 days a charge is not refundable, but you can cancel anytime from your account page and keep access until the end of the period you paid for.

Features#

What file formats does AutoCropper support?#

You can upload JPEG, PNG, TIFF, HEIC, HEIF and PDF. A PDF becomes one scan per page, named after the file and the page, and only the first page of a multi-page TIFF is used. There is no fixed file size limit, though very large TIFFs, hundreds of megabytes, can run out of room in the browser. Exports are JPG, JPEG or PNG, chosen in the Export dialog, in one zip. See file types and format and quality.

Can I manually adjust or add crops?#

Yes. Click a blue box to select it, then drag inside it to move it, drag its corners or edges to resize it, or drag the round grip above it to rotate it. To add a crop the detection missed, drag on an empty part of the scan, or use 4-Point for a tilted photo. Every change can be undone with Ctrl+Z, Cmd+Z on a Mac. See adjusting crops.

Does AutoCropper straighten tilted photos?#

Yes. Detection measures each photo's tilt and draws its crop at that angle, and Detect upright orientation, on by default, turns photos that were scanned sideways or upside down the right way up. To fix one by hand, press Straighten in the right sidebar, drag the crop's rotate grip, or use the Tilt strip in the Advanced Crop Editor. Ignore minor rotations keeps photos within 2 degrees of level unrotated, because rotating by a fraction of a degree softens an image slightly. See straighten a crooked photo.

Does AutoCropper keep EXIF data and dates?#

For JPEG exports, yes: each photo carries its scan's EXIF metadata, such as the camera and date, with its orientation reset so it displays the right way up. The Export dialog's Date taken field writes one date into every photo in a batch, which helps for old prints whose scan date is meaningless. PNG exports carry no metadata. See exporting crops.

Where does my download go?#

A zip named AutoCropper with the date and time, for example AutoCropper 2026-10-05 10.26.18.zip, goes to your browser's Downloads folder, or to the folder you choose if you turn on Ask me where to save. An export of a single photo is not zipped: the photo itself downloads, named as it would have been inside the zip. The export receipt says where it went. See where the files go.

Can I use the same crop on every scan?#

Yes. For scans with the same layout, such as a stack of slides or album pages, select the crop and press Sync: a linked copy appears on every scan and moves with it. See synced crops.

Is AutoCropper mobile-friendly?#

Yes. Since July 2026 AutoCropper works on phones and tablets as well as computers. You can upload from your camera roll or files, and iPhone HEIC photos work directly. Crops can be moved, resized, drawn and rotated by touch, the Advanced Crop Editor works on a phone, and export saves the zip to your browser's downloads, as several zips for a large batch. A computer is still the fastest way through a large collection. See the July 2026 release notes.

Does AutoCropper support PDF or multi-page scans?#

Yes. Upload a multi-page PDF and every page becomes its own scan in the scan list, exactly as if you had uploaded the pages separately. On the free plan a PDF may have up to 5 pages, and each page counts as one image. See the scan list.

Troubleshooting#

What if AutoCropper finds too many or too few crops?#

Delete the extra boxes and drag on the scan to draw the missing ones. Check that V7 is the detection method under Advanced options, and see which method to try for unusual scans. When re-scanning, more space between items helps: two well-spaced photos per scan detect more reliably than four touching ones.

Why is processing taking longer than expected?#

A scan usually takes a few seconds, and a whole batch only a little longer, because scans are detected in parallel. TIFF, PDF and HEIC files take a few extra seconds each to convert in your browser, without holding up the others. Very large TIFFs and big exports depend on your computer's memory, so close other heavy tabs. Chrome or Edge on a computer handles the largest exports best.

Some of my photos failed to export. Why?#

Usually because a scan's file was moved, renamed or edited on your computer after you uploaded it, so the browser can no longer read it, even if you put it back. Upload those scans again and export them; to avoid it, keep your files where they are until you have exported. For other failures, Retry on the export receipt runs the missing photos again. See when some photos fail.

Does AutoCropper work offline?#

No. Finding the photos needs an internet connection, because the small copy of each scan is analysed by AutoCropper's detection service. Cropping and exporting happen in your browser. Desktop image editors work offline but have no comparable automatic detection built in.

Comparisons#

What are some alternatives to AutoCropper?#

The usual alternatives are the software that came with your scanner, desktop photo splitter apps, and full editors like Photoshop. Scanner software is convenient but often misses edges, merges photos or needs a preview and a scan per photo. AutoCropper is built for the fast way to do it:

  • scan everything at once
  • upload a batch
  • review the crops
  • export each photo at full resolution from your original scan

It sends only a small copy of each scan to find the photos, and cuts the exported files from your originals in your browser. For restoration, such as dust removal or colour correction, use an editor afterwards.

How does AutoCropper compare to Photoshop for cropping multiple scans?#

Photoshop is unbeatable for retouching and restoration, and its Crop and Straighten Photos command can split a scan too. AutoCropper is built for doing that across many scans at once: upload a batch, see every detected photo as a box you can check and fix, and export them all at full resolution with consistent names. A common workflow is AutoCropper to split and export, then Photoshop or Lightroom for any touch-ups.

AutoCropper or AutoSplitter: which is better for batch photo cropping?#

If you want a desktop-only workflow, a desktop splitter app can be a good choice. If you want the lowest-friction batch workflow, AutoCropper is built for it: scan several photos at once, batch upload, review the crops and export individual images at full resolution, with nothing to install. Your full-resolution scans stay in your browser. The best test is to run the same two or three representative scans through both, including a hard one such as a scrapbook page, and compare the results and the time.

Can I use AutoCropper with Epson scanners like the V600?#

Yes. AutoCropper works with Epson flatbeds, including the V600, because it works with any scanner: if you can save the scan as an image file, AutoCropper can split it. Leave some space between photos or cards, keep them flat and avoid strong shadows along the edges. For most projects 300 to 600 DPI is the sweet spot; higher DPI gives more detail and larger files.

What scanners or software work with AutoCropper?#

Any scanner and any scanning software that saves standard image files, such as Epson Scan or ScanSmart, Canon IJ Scan Utility, HP's scanning tools or VueScan. There is no direct scanner integration: you scan into a folder, upload the JPEG, PNG, TIFF, PDF or HEIC files, and AutoCropper does the splitting and export.